Accessibility
At COPACC, we want everyone to feel welcome and comfortable when visiting, attending a performance or taking part in an event. We’re committed to making our venue and services as accessible as possible and are always happy to discuss how we can best support your visit.
COPACC is a wheelchair accessible venue, with step free access to all areas of the building. The main entrance is accessible via a ramp from the corner of Rae Street and Gellibrand Street.
Wheelchair and limited-mobility seating is available in the Auditorium. When booking tickets, please let our team know if you require wheelchair access, an aisle seat or have difficulty with stairs so we can help find the most suitable seating option.
The Civic Hall is a flat floor space and may be suitable for guests who require easier access.
An accessible, gender-neutral toilet is available in the Public Foyer. Please note that the door is not automated, so our team is happy to assist if required.
COPACC welcomes Companion Cards.
Companion Card holders are eligible for a concession-price ticket, with an additional ticket for their companion at no charge. Please present your Companion Card when purchasing or collecting tickets.
Guide dogs and other assistance animals are welcome at COPACC at all times.
If you would benefit from assistance when arriving at or moving through the venue, our Meet & Assist service may be available.
Please contact our team on 03 5232 9418 to discuss your requirements.
This service is subject to staff availability and may require prior arrangement, particularly outside normal COPACC hours.
You can contact the COPACC team through the National Relay Service (NRS) at no additional charge.
● TTY: 13 36 77 — then ask for 03 5232 9418
● Speak and Listen: 1300 555 727 — then ask for 03 5232 9418
● Internet Relay: Connect to the NRS and enter 03 5232 9418
COPACC is partners to the Australian Breastfeeding Association (ABA) initiative and have signage on display at the facility.
To qualify for recognition with the ABA as a Breastfeeding is Welcome Everywhere venue, it needs to be publicly and easily accessible for mothers, ensuring they can drop in for spontaneous visits.
Registered venues are also listed on the ABA’s interactive online map which shows Breastfeeding is Welcome Everywhere venues around the country: Your local community | Australian Breastfeeding Association
If you have accessibility requirements, we encourage you to contact us before booking or attending. This allows our team to discuss your needs and make arrangements wherever possible.
When purchasing tickets, please let us know if you:
● require wheelchair or limited-mobility seating
● need an aisle seat
● have difficulty with stairs
● are visually impaired
● use a hearing aid or require hearing assistance
● require other accessibility support
Some accessible or special needs tickets may need to be arranged directly through the COPACC Box Office.
If there’s something we can do to make your visit to COPACC more comfortable, accessible or enjoyable, please let us know. We welcome feedback and suggestions and are always looking for ways to improve the experience for everyone.